❓ FAQ

Everything you need to know about GenZPlug.

How long does shipping take? ▼

Most orders ship within 1–3 business days. Standard shipping takes 5–10 days. Express options are available at checkout.

Do you ship internationally? ▼

Yes! We ship worldwide. International orders typically take 10–21 days depending on location.

How do I track my order? ▼

Once your order ships you will receive a tracking email with a link. You can also check your order status in your account.

Can I return or exchange a product? ▼

Yes — we offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. See our returns policy for details.

How does the XP rewards system work? ▼

Earn XP by making purchases (+100 XP)

How do I join the community? ▼

writing reviews (+150 XP)

What payment methods do you accept? ▼

posting in the community (+25 XP)

Are products authentic / high quality? ▼

daily logins (+10 XP)

How do I contact support? ▼

referring friends (+300 XP)

Still have questions?